Pretium Canada Packaging ULC Privacy Policy
Last updated: April 26, 2024
Who we are
Pretium Canada Packaging ULC dba Starplex and Starplex Scientific (“we,” “our,” or “us”) is a manufacturer of premium quality pharmaceutical and nutraceutical bottles, including sample collectors, based primarily in Ontario and Quebec, Canada. We are committed to protecting the privacy and confidentiality of personal information in our custody and control. This Privacy Policy explains how we collect, use, disclose and protect personal information in the course of providing our services, including provision of our website located https://www.starplexscientific.com (the “website”).
What personal data we collect and why we collect it
Information you provide
We collect personal information from you when you submit a request for samples or otherwise choose to share information with us. The personal information we collect from you directly when you provide it to us or when you interact with us includes the following:
- Contact information, including name, company, address, email, and phone number
- Your correspondence with us if you reach out to us for customer service or technical support or if you contact us
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
We may use cookies, web pixels and similar tracking tools (collectively, “cookies”) on our various websites to create the most effective experience possible for our visitors. For example, we may use cookies to analyze user traffic patterns on our websites, to make our websites work properly, to enhance your visitor experience, or to provide you with the latest information about our products and related services.
Cookies are small data files that are sent to and stored on your computer, smartphone, or other device for accessing the internet whenever you visit a website. Cookies are useful because they allow a website to recognize a visitor’s device. Some of the functions that cookies perform can also be achieved using similar technologies, such as pixel tags and clear GIFs, among others. While this Cookie Policy generally refers to “cookies” throughout, this term is intended to include these related technologies. For more information about cookies and similar technologies, visit allaboutcookies.org.
You may be able to opt-out of the automatic collection by cookies of some information by referring to your web browser’s or mobile device’s options or settings menu and adjusting the settings to accept or reject cookies. You may also render some web beacons unusable by rejecting their associated cookies. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
Information use and disclosure
Information use
We use the personal information we collect from and about you for any of the following purposes:
- To provide you with the samples, products or services you request
- To respond to your inquiries via email, regular mail or otherwise
- To provide technical and customer support
- To diagnose technical and service problems or administer the website
- To evaluate and improve our business
- To create anonymized information
- To comply with legal requirements and to protect the website and its users
- To enforce our policies and terms of service
- As you otherwise direct us to
Where personal information is processed with consent, you may (subject to contractual and legal restrictions) refuse to provide your consent, or choose to withdraw your consent, to our processing of your personal information by contacting us as described in the “Contact” section below. Note that if you refuse to consent, or withdraw your consent, to certain processing of your personal information, we may not be able to provide certain parts of our services.
Information disclosure
We may disclose the information we collect from and about you as follows:
- To our third-party service providers, including our affiliates, if the transfer of personal information will enable them to perform a business, professional, or technical support function for us. Some of these service providers may be located outside of Canada, including in the United States. While outside of your jurisdiction of residence, personal information will be subject to applicable foreign laws, which may permit government and national security agencies to access your information in certain circumstances. For more information about the way in which our service providers treat personal information, please contact us as set out in the “Contact” section below.
- To respond to judicial process or provide information to law enforcement or regulatory agencies or in connection with an investigation on matters related to public safety, as permitted by law, to protect or enforce our rights, or otherwise as required by law.
- To a successor organization in the event of a merger, reorganization, or a sale of all or substantially all of our assets.
- As you otherwise direct us to or consent to at the time your information is collected.
We may also share anonymized non-personal information with third parties for their marketing or analytics uses.
Embedded content from other websites
Articles on this site may include embedded content (e.g., videos, images, articles, links to other websites, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. Any linked websites have separate and independent privacy policies, notices and terms of use. We do not have any control over such websites, and therefore we have no responsibility or liability for the manner in which the organizations that operate such linked websites may collect, use or disclose, secure and otherwise treat personal information. We encourage you to read the privacy policy of every website you visit.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Safeguards
We protect personal information using safeguards that are appropriate to the sensitivity of the information. These safeguards may include measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. We limit access to personal information to our employees and service providers who require access in connection with their role or function. Each of our employees is responsible for maintaining the confidentiality of all personal information to which they have access. We keep our employees informed about our policies and procedures for protecting personal information. Despite these measures, since no system or security measure is completely secure, it is possible that personal information may be lost, stolen, or accessed without authorization.
How long we retain your data
For users that submit personal information through our website, we store the personal information submitted through those forms until a user asks us to remove it from the forms database. We use this information to provide information, services and/or samples you have requested in the forms. Website administrators can see and edit that information, and remove it upon request.
What rights you have over your data
You may request access to or correction of your personal information in our custody or control. You may also have the right, in specified circumstances, to object to our use of your personal information, to request the deletion of your personal information or restrict its use, to request a copy of the information you have provided to us to use for your own purposes, or to lodge a complaint with a supervisory authority. Your rights are subject to applicable legal restrictions, and we may take appropriate steps to verify your identity before responding to your request. To exercise any of these rights, please contact us in writing using the contact information set out in the “Contact” section below.
In some circumstances, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Updates to this Policy
If we change our Privacy Policy, we will post those changes on this page to keep you aware of what information we collect, how we use it and under what circumstances we may disclose it. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Information
For questions, inquiries or requests, please contact our Privacy Officer at website_privacy@starplexscientific.com call us at 416-674-7474 or send us at letter to: Starplex Privacy Officer, 50 A Steinway Blvd., Etobicoke, Ontario, Canada M9W 6Y3.
